Privacy Policy
Last Updated: January 26, 2026
1. Introduction
ProntoCrew Brookline Towing respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and what rights you have regarding your data.
By using our services or visiting our website, you agree to the collection and use of information as described in this policy. If you do not agree with our practices, please do not use our services or website.
2. Information We Collect
Information You Provide to Us
When you request towing or roadside assistance, we collect information necessary to provide the service. This may include your name, phone number, location, vehicle make and model, license plate number, and details about the problem you are experiencing.
If you submit a quote request through our website or contact form, we collect your name, email address, phone number, and any other information you choose to provide.
Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, such as your IP address, browser type, operating system, pages visited, time spent on pages, and referring website. This information helps us improve our website and understand how visitors use it.
We may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser, but disabling cookies may limit your ability to use certain features of our website.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide towing, roadside assistance, and related services
- To communicate with you about your service request, including dispatch updates and arrival times
- To process payments and issue invoices
- To respond to your questions, comments, or requests for information
- To improve our services, website, and customer experience
- To send you promotional offers and updates if you have opted in to receive them
- To comply with legal obligations and protect our rights
We do not sell your personal information to third parties. We only share your information as described in this policy or with your consent.
4. How We Share Your Information
We may share your information in the following situations:
Service Providers
We work with third-party service providers who help us operate our business, such as payment processors, insurance companies, and software vendors. These providers only have access to the information necessary to perform their services and are required to protect your information.
Legal Requirements
We may disclose your information if required by law, court order, or government regulation. We may also share information to protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers
If our company is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you if your information becomes subject to a different privacy policy.
5. Data Security
We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. We use industry-standard security measures, including encryption, secure servers, and access controls.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any passwords or account credentials you use.
6. Retention of Information
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
Service records, invoices, and related documents may be retained for several years as required by tax laws, insurance requirements, and business practices.
7. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate or incomplete information
- The right to request deletion of your personal information, subject to legal and business requirements
- The right to opt out of marketing communications
- The right to object to certain types of data processing
To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within a reasonable timeframe as required by law.
8. Marketing Communications
If you opt in to receive promotional emails or text messages from us, we may send you updates about our services, special offers, and other information we think may interest you.
You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails, replying STOP to text messages, or contacting us directly. Even if you opt out of marketing, we may still send you service-related communications, such as confirmations and updates about your service requests.
9. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Children's Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the date at the top of this page.
If we make significant changes that affect how we handle your personal information, we will notify you by email or by posting a prominent notice on our website. Your continued use of our services after changes are posted means you accept the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: